Privacy Policy

Element3 Software Limited, a company registered in England and Wales under company number 07308314, with its registered office at Caxton House, Watermark Way Hertford SG13 7TZ, is committed to protecting and respecting your privacy in accordance with the applicable laws and regulations in the United Kingdom.

This policy, along with our website terms and conditions and other relevant documents, sets out the basis on which we process your personal data. We collect personal data from you when you visit our website, use our products or services, or make an enquiry. We may also collect data indirectly through technologies such as cookies, error reports, and usage data.

The personal data we collect may include personal contact information, email address, employment details including job title and function, identification numbers, unique IDs, and IP addresses. We use this data to process orders, carry out our contractual obligations, seek feedback, notify you of changes to our products or services, send you communications you have requested or that may be of interest, and to comply with legal obligations.

We may share your personal data with your consent or as necessary to complete any transaction or provide any product or service you have requested or authorised. We also share data with FileHound-controlled affiliates, vendors, and suppliers working on our behalf, as required by law, to protect our customers, to maintain the security of Element3 and its products, and to protect the rights or property of Element3.

We will not share your information for marketing purposes with third parties other than those working on behalf of Element3. A list of third parties that have access to your information is available upon request. You have the right to request a copy of the information we hold about you and to request that any inaccuracies are corrected. You also have the right to request that we stop contacting you for marketing purposes.

We keep your personal information for as long as is necessary for the relevant activity or as required by any relevant contract you have with us. We may use cookies and obtain information about your general internet usage to improve our site and deliver a better and more personalised service.

Our website may use cookies to improve your browsing experience. Cookies are small text files that are placed on your device to store information that can be later retrieved by web servers. We use cookies for a variety of purposes, including to remember your preferences, personalise your experience, track and analyse website usage, and to provide security.

You may refuse to accept cookies by adjusting your browser settings, but doing so may limit your access to certain parts of our site. For more information about how we use cookies, please refer to our Cookie Policy, which can be found here:

We regularly review and update our privacy policy to ensure that it reflects any changes in how we process personal data.

This policy was last reviewed on May 2023