GDPR Policy

At Element3 Software Limited, we are committed to protecting the privacy and security of our clients, customers, and users of our website and software applications. This GDPR policy outlines the measures we take to ensure compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Element3 Software Limited is a software development company registered in England and Wales with company registration number 07308314. Our registered office is at Caxton House, Watermark Way Hertford SG13 7TZ. We are registered with the Information Commissioner's Office (ICO) under registration number ZA220675.

Data we collect
We collect and process personal data in accordance with the GDPR and other relevant data protection laws. The personal data we collect and process includes:Names, email addresses, and other contact details of our clients, customers, and users of our software applicationsInformation about the use of our software applications, including device information, IP addresses, and other usage dataFinancial information, including billing details and payment informationWe only collect and process personal data that is necessary for the purposes outlined in this GDPR policy.

How we use personal data
We use personal data to:Provide our clients and customers with our software applications and related servicesRespond to inquiries and support requests from our clients, customers, and users of our software applicationsImprove our software applications and related servicesProcess payments and manage billingComply with legal and regulatory requirementsWe may also use personal data for marketing purposes, such as to send promotional emails or other communications, where we have obtained consent to do so.

Sharing of personal data
We may share personal data with third-party service providers that we engage to provide services on our behalf, such as hosting, payment processing, and customer support. We will only share personal data with third-party service providers that have agreed to comply with the GDPR and other relevant data protection laws.We may also share personal data with our professional advisors, such as lawyers and accountants, where necessary for the provision of professional services.In addition, we may disclose personal data where required by law or to protect our legal rights, including in response to a court order, subpoena, or other legal process.

Security of personal data
We take appropriate technical and organisational measures to ensure the security of personal data. These measures include, but are not limited to, the use of firewalls, encryption, and access controls to protect personal data from unauthorised access, disclosure, alteration, or destruction.Retention of personal dataWe retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will securely delete or anonymise personal data when it is no longer needed for these purposes.

Your rights
You have the following rights in relation to your personal data:The right to access your personal dataThe right to rectify inaccurate personal dataThe right to erasure of your personal dataThe right to restrict the processing of your personal dataThe right to object to the processing of your personal dataThe right to data portabilityIf you wish to exercise any of these rights, please contact us at the address provided below.

Changes to this GDPR policy
We may update this GDPR policy from time to time to reflect changes in our data protection practices. We will notify our clients, customers, and users of our software applications of any material changes to this GDPR policy.

Contact us
If you have any questions or concerns about this GDPR policy, please contact us at:

Element3 Software Limited, Caxton House, Watermark Way Hertford SG13 7TZ

Email:
info@element3.co.uk

This policy was last reviewed on May 2023